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Returns Policy

Smart Trade Shop – Returns/Exchange Policy

You may return any item bought from our standard range (website/stock) within 7 days of delivery providing it is in the original packaging and suitable for resale. A full item refund will be issued.

Items not from standard stock or bulk order returns will incur a restocking charge of 15%.

There will be a re-delivery charge (standard shipping cost) for exchanges where the return is not our error or the material is not deemed to be faulty.

We will only pay the return carriage costs for exchanges or refunds where the return is our error or the material is deemed to be faulty.

Unless incorrectly supplied or deemed to be faulty we cannot accept the return of:

  • Goods that have been embroidered printed or had badges added with logos.
  • Goods that have been assembled in line with your requirements.
  • Goods that have been specially procured in line with your requirements and do not form part of our standard range.

Our returns address is:

Smart Trade Shop Ltd
1 Salisbury Avenue
Derbyshire
S18 1WD

 

This does not affect your statutory rights.

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